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Welcome to

Interaction Consulting Group

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Celebrating 20 years of

Interaction 1994-2014

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Enhancing public

sector performance

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tailored and

practical solutions.

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Chosen by Telstra

as one of the top
businesses in Canberra

Trusted provider of learning and development since 1994

We are a management consulting firm specialising in facilitation, consultancy, learning and development, qualifications and coaching.

We provide our services to all Australian Government portfolios, not for profit public sector organisations and all ACT Government Directorates.

We deliver with a fresh and innovative approach, backed by a track record of supporting organisational improvement and transformation.

Our vision is that public sector employees serve governments and Australia even better. We do this by working with governments to build the capability of their people, teams and organisations.

You get effective, consistent and individually tailored approaches to achieve high performing people, teams and organisations in changing times.

Our consultants understand the public sector because they have worked in government at executive and senior executive levels.

20 years celebration

Government experts


Years in business


Government assignments


Years of combined government experience


Workshops delivered


We design, develop, deliver and evaluate learning materials and programs to staff at all levels in the public sector in a range of topic areas.


We design and facilitate a wide range of events including training workshops, planning days, focus groups, community consultations, team building days and stakeholder engagement workshops.


We are a Registered Training Organisation (RTO Provider 6170) accredited to deliver the Certificate III, Certificate IV and Diploma of Government and Diploma of Project Management. We deliver them flexibly including full award, statement of attainment for units and recognition of prior learning.


We provide coaching and mentoring services to staff at all levels. We work in partnership with our coachees to build their capability.



We conduct a range of consultancy services to support our clients. One of these is LNAs where we help teams determine the skills and knowledge they need, the gaps and provide advice on the best ways to build capability.

Diverse government clients

AG Department Health
ACT Goverment
Victoria Department Health
Australian Bureau Statistics
National Archives

Shoulder to shoulder, every step of the way

Lesley Richards

Lesley Richards

Managing Director

Lesley is an inspiring leader who has worked in and with government for 37 years. She has significant expertise as a consultant, coach and mentor. Lesley leads the Interaction team.

Brigid Hardy

Director of Consulting

Brigid leads and mentors the consulting team. She has been consulting to the public, private and non-profit sectors for over 10 years.

Brigid Hardy