Customer Service

Interaction delivers training workshops to internal and external customer service staff in several high-profile government agencies. These workshops are tailored to the specific requirements of each client.

In our workshops, we cover topics such as:

• What is customer service in our internal or external government environment?
• How do I deal with difficult or demanding customers?
• Managing aggression in customer service
• Coping or resilience skills when working in a pressured customer service environment
• Developing and planning an improved service approach
• Building relationships and rapport
• Communication and influencing skills