Interaction provides coaching and mentoring services to individuals across all industries; specialising in supporting public sector employees at all levels.
We work in partnership with our coachees to build their capability. We modify and adapt our structured coaching approach to meet their needs which means that sometimes we are a facilitator, mentor, motivator, guide or teacher. Coaches tailor conversations to individual requirements, with a focus on encouraging people to take stock of their current situation and skills, set goals, consider their options, overcome obstacles and take control.
Coaches don’t tell people what to do, they support people to explore and achieve what they want.
Confidentiality is a critical part of any successful coaching as the coachee must have confidence in the process. Our coaches are trained in, have a deep understanding of, and uphold the core competencies of the International Coach Federation. One of the key competencies is meeting ethical guidelines and professional standards including confidentiality. Therefore our coaches will keep the content of any discussions with individuals confidential and will not repeat individual information to a third party.
We coach managers and staff through one-on-one or group sessions to:
Deal sensitively with complex staff performance management
- giving and receiving feedback
- improving performance and managing underperformance
Develop skills to enable a move to the next level
- leadership skills
- strategic advice
Progress their career
- career planning
- writing applications
- preparing for interviews
Develop skills to excel in their current position in the APS
- leadership and management
- communicating with influence
- writing for their department
- self management
- project management
- organisational skills
- improving wellbeing and resilience
Tailor mentoring programs
- development of program guidelines
- information sessions
- training for mentors
- individual ongoing assistance to participants
Career transition coaching
Career transition coaching assists people to really focus on what is next for them in their career and how to get there. More specifically, it provides a strategic opportunity to identify personal career goals, determine actions to achieve them, explore ways to manage in the current environment and review progress over time.
The knowledge, skills base and expertise of our coaches are significant, with achievements across a range of sensitive and complex consultancies.
We pride ourselves on supporting transformation and improvement at an individual, team and organisational level. Before commencement of delivery we assign and commit our consultants and the necessary office resources.
All our consultants have worked at executive levels in Government and are highly experienced coaches. They understand the context of the Australian Public Service and have a thorough knowledge of the way it works. This background enables us to provide impactful coaching to APS staff, yet our coaches experience and knowledge transfers seamlessly into private industry. Full resumes are provided in the “Our Team” tab on our website. Short bios for each Interaction coach is provided below:
Michelle is a Senior Consultant with 23-years experience with federal and Queensland state Governments at executive and senior executive levels. She has worked closely with Australian industry sectors and has designed, implemented, delivered and reviewed key Government programs, receiving a leadership award for her achievements. Michelle has a Level 1 Coaching accreditation with the Institute of Executive Leadership and Coaching which she utilises when providing coaching or mentoring, and assisting staff and managers to develop these skills.
Karen is a Principal Consultant who joined Interaction following a successful career in both the public and private sectors, including managing her own HR consultancy business. Karen’s public sector experience spans in excess of 25-years and she is highly regarded for her professionalism and demonstrated ability to motivate and lead cohesive and effective teams. She has an extensive background that encompasses HR, WHS, learning and development, policy development, conflict management, dispute resolution, organisational change, leadership and ethics, and mentoring. Karen is a Level 1 accredited coach with the Institute of Executive Leadership and Coaching, and has significant experience facilitating coaching and mentoring workshops for public sector staff, as well as providing a range of coaching services to public sector managers and staff.
Erin is a Principal Consultant who has extensive leadership experience. She has worked in both the APS and the private sector in a variety of management roles. Since 2007, she has been working as a consultant and executive coach to people in a wide range of organisations. Erin also sits on recruitment panels for the public sector and can bring her current skills and experience into each coaching session. She is accredited in diagnostic development tools and has qualifications in coaching. Erin builds rapport very quickly with individuals and adapts her style to their preferences to maximise the outcomes and provide good value for money.
Lesley is an Associate Consultant who has extensive leadership experience. She worked in the Australian Public Service for 20-years in a variety of policy, program and corporate roles. Since 2000 she has been working as a consultant and executive coach to people in a wide range of public sector organisations. Up until recently Lesley was a member of the Executive Committee of the International Coach Federation (ICF) in the ACT for eight-years, and for four of these she was the President. She is in the final stages of submitting her application to become an Associate Certified Coach (ACC) of the ICF. Lesley builds rapport very quickly with individuals and adapts her style to their preferences to maximise the outcomes and provide good value for money.
Kate is a Senior Consultant who joined Interaction after 13-years in the public service in a range of management, training, change and policy roles. She has worked on many complex national projects and created dynamic training packages to meet the needs of large organisations. Her extensive public sector background combined with her training as a psychotherapist enables her to help people achieve their personal goals and support the development of high performing teams. Kate is passionate about people: training, facilitating, managing or just listening. She is energised by helping others and solving problems.
Brigid is the Company Director and has many areas of expertise include executive coaching, strategic leadership development, change management and organisational development. She is accredited to use the TLC, the Strengths Profile and LPP360. She has been consulting for over 10-years and coaching senior staff for over eight-years, including being a lead facilitator and coach for the APSC’s SES Band 1 participants of the APSC’s leadership development program. Other recent assignments include delivering 360-degree debriefing and coaching for the Department of Environment and Energy’s SES Resilience Program, 360-degree feedback and leadership coaching for Mastering Leadership participants at the Department of Immigration and Border Protection, and 360 degree debriefing for senior staff at the Australian Research Council.
Tubi is a Consultant who recently joined Interaction as a consultant following a successful 25-year career in the health industry where she worked as a wellness and training consultant, practitioner and registered nurse. During this time, she worked across the public, private and not‑or‑profit sectors with individuals, groups and practitioners. Over the last 10-years, Tubi developed and provided training facilitation for health care consumers, trained therapists and nursing students. She also presents at information forums across the health sector and has provided health and professional coaching and mentoring to the general public and trained professionals.
Julie is an Associate Consultant with Interaction. She calls her country the Bundjalung Nation of NSW Australia. Her focus is on enabling others to be the best they can or want to be within their preferred life/business future picture. Julie has 20-years experience in the public sector in the areas of Aboriginal and Torres Strait Islander-related education and employment, corporate and people management areas, as well as community sector experience. She is a highly experienced coach, mentor, trainer and facilitator who holds International Coach Federation Credentials, a Certificate IV in Life Coaching, CoachU and Navigational Coaching Training and Mentor Training qualifications. She also holds a Bachelor of Management from the University of Canberra.
Jenni is an Associate Consultant who joined Interaction in 2015 following a diverse career in the health, community and public sectors (both ACT and Commonwealth) spanning over 30-years. In the APS, Jenni spent nine-years at the EL2 level working on a variety of programs, projects and taskforces focused on direct service delivery, policy development and regulation. She provided coaching while in the APS in addition to her line area responsibilities and has worked as a coach since leaving the APS. Her qualifications include: Associate Certified Coach, International Coach Federation; Graduate Diploma of Organisational Coaching and Leadership, Charles Sturt University; and Accreditation in Organisational Coaching, Institute Executive Coaching and Leadership (IECL). Jenni has considerable experience supporting people to develop their capability and careers.
Our coaching and mentoring impact: two case studies
Coaching and Mentoring program
Working in partnership with a Government client, Interaction developed a suite of development programs focused on developing leadership capabilities.
The program was designed to prepare high-performing executive level staff with supervisory responsibilities for future strategic leadership roles. The approach was consistent with the 70:20:10 model of learning and development, and included significant coaching and mentoring elements including:
- a 360 degree (Life Styles Inventory) profile feedback session
- up to three follow up coaching/mentoring one-on-one sessions.
Coaching and mentoring occurred over a 16-week period and had a significant impact on building leadership capabilities and confidence in the two cohorts of approximately 40 participants.
Both during and after the program participants were asked to provide feedback on their experience.
“The coaching sessions were great….”
“Coaching support was excellent!”
“I found the coaching to be the most useful element of the program.”
“the LSI was good, but the coaching was necessary to really derive value from it.”
“My coach Lesley was brilliant, the best part of the program.”
“Life changing, career changing. I will be looking to have professional coaching yearly to cement the changes and continue growing my career.”
“Excellent coach; very valuable.”
Interaction worked in partnership with an Australian Government agency to facilitate group coaching sessions for its EL2, EL1 and APS cohorts, with a focus on developing leadership capabilities.
The cohort groups were split to ensure that our coach could address the leadership challenges relevant to each particular cohort. During the first session our coach worked with each group to establish a set of operating principles and ground rules to ensure that conversations were constructive, maintained privacy and focused on the development of actions.
Each group coaching session included:
- a topic area of focus
- peer to peer learning.
Each session was two-hours in duration. This allowed time to discuss responses to the pre‑reading, explore the implications for the organisation and develop a strategy as part of a group and/or develop individual action plans. Our coach ensured that participants took a constructive approach to discussions and identified actions that could be applied in the workplace.
Where appropriate, content was aligned to encourage shared understanding and a similar language across the cohorts.
During each session outcomes and any agreed actions were recorded, as well as any challenges or barriers/agency issues. These were circulated to participants for follow up as well as the organisation’s executive so that they had sight and understanding of the issues discussed. At the beginning of the next session participants revisited the actions briefly, reflecting on progress and sharing any insights.
In between sessions Interaction coaches emailed articles, links and resources that were relevant to the themes discussed by the participants.