Privacy Policy

Purpose

Interaction Consulting Group (Interaction) is required to comply with federal law regarding privacy and confidentiality of employees, clients, and contractors. The purpose of this policy is to outline how Interaction complies with the Privacy Act 1988 and Australian Privacy Principles (APPs).

Scope

This policy applies to all employees, students, and clients of Interaction.

Responsibility

The CEO and the Administration Department are responsible for the implementation of this policy and the Compliance Officer is responsible to maintain the policy.

Policy

At Interaction, we are committed to protecting the privacy and personal information of our students, employees, and other individuals who interact with us. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Collection of Personal Information

We collect personal information that is necessary for providing our educational and training services. The types of personal information we may collect include:

Contact details (such as name, address, email address, and phone number)
Date of birth
Identification information (such as student ID or employee number)
Educational history and qualifications
Employment details (for employees and contractors)
Payment and billing information
Information provided in applications, enrolment forms, and other relevant documents
Communication records (such as emails, correspondence, and telephone conversations)
Other information relevant to our educational services and operations

We collect personal information directly from the individual or their authorised representatives through various channels, including our website, online portals, forms, telephone, email, and in-person interactions.

Interaction collects information about you each time you come to any part of the website. We also collect information regarding the last site you visited before coming to the Interaction website. This information is collected for statistical analysis to continually improve Interaction’s services and website and no attempt is made by Interaction to identify the user. This information is also used to remarket to website visitors through the Google AdWords Display Network and other advertising networks.

Use of Personal Information

We may use your personal information for the following purposes:

Providing educational and training services
Enrolling students and processing applications
Managing student records and academic progress
Communicating with students, employees, and stakeholders
Responding to inquiries, requests, and complaints
Delivering administrative and support services
Processing payments and issuing invoices
Monitoring and ensuring compliance with the relevant regulations and standards
Conducting research and statistical analysis (in an aggregated and de-identified form)
Marketing and promotional activities (with consent, where required by law)
Personalising your experience
Improving our website and services
Any other purpose necessary for the operation of our training organisation
Marketing and communications including sending periodic emails
Advertising our services and products to you through the Google Ads Display network and/or the Facebook Ads network, using remarketing. This may be facilitated using a Pixel (or related tool provided by the network) to anonymously connect our website to their platform, or via providing the network with a encrypted identifier

The email address you provide may be used to send you information and updates pertaining to your enquiry, in addition to receiving occasional news, updates or service information, etc. If you subscribe to receive updates from us, your email address may be used to provide relevant advertising to you.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

What is a Cookie and what are they used for?

A cookie is a text file placed into the memory of your computer by our computers. A copy of this text file can be retrieved by our computer. Cookies are used for a number of purposes. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We also use cookies to serve ads to past website visitors, based on their past visits to our site. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Website visitors can opt out of Google’s use of cookies by visiting Google’s Ads Settings. These service providers include Google Analytics, Pingdom and Hotjar. Each service provides their own Privacy Policy in relation to how their cookies are used.

Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

To improve the user experience of this website and help ensure that our content is relevant, we use Fullstory and Hotjar to provide anonymised information about how you use our site. This includes the pages you look at and how the mouse interacts with the page. More information can be found on the FullStory website – external and Hotjar website – external. You can opt out of Hotjar directly here. You can opt out of Fullstory here.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

We also use interfaces with social media sites such as Facebook, LinkedIn, Twitter, and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information. We receive aggregated statistics about the number of people who share the content on our website.

Disclosure of Personal Information

If we disclose your personal information, we do so only as permitted by the NVETR Act, the Privacy Act, and other relevant legal requirements, such as the National VET Data Policy.

We may disclose your personal information where:

You have agreed and have provided consent for us to do so
You would reasonably expect, or have been told that we may disclose information in a particular circumstance or to a particular person or organisation
It is required or authorised by law

The NVETR Act authorises us to disclose information to any of the following bodies for the purposes of that body:

The Australian Government Department of Employment and Workplace Relations
Other Commonwealth authorities
A state or territory authority (other than a registered training organisation) that deals with, or has responsibility for, matters relating to vocational education and training
A VET Regulator

We may disclose personal information to third parties in the following circumstances:

Service providers: we may engage third-party service providers, contractors, or agents to assist in the provision of our services, such as IT support, payment processing, and course materials delivery. These parties are contractually obligated to handle personal information in accordance with applicable privacy laws and our instructions.
Educational partners: in some cases, we may collaborate with other educational institutions or organisations to provide joint educational programs or services. In such instances, we may share relevant personal information with these partners for the purposes of coordinating and delivering these programs.
Government authorities: we may disclose personal information if required by law, a court order, or government regulation, or if necessary to protect our legal rights or the safety of individuals.
Other authorised parties: we may disclose personal information with consent from the individual or as otherwise authorised by law.

Access and Correction

Individuals have the right to request access to the personal information that we hold about them and to request corrections if the information is inaccurate, incomplete, or out of date. Requests for access or correction should be submitted in writing to our Privacy Officer using the contact details provided below.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely destroy or de-identify it.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our website privacy policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact our office at:

Policy Officer
Interaction Consulting Group Pty Ltd
47 Kallara Close, Duffy, ACT 2611
02 6282 9111
icg@interactionconsulting.com.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect the changes in our practices or legal obligations. The revised Privacy Policy will be effective upon posting on our website. We encourage individuals to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.

By interacting with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.