Why Capability?
We don't just train, we transform!
Your greatest investment will always be the capability development of your organisation's employees.
By supporting them to be their best, evolve and grow, you will not only empower them but also reap the rewards of greater engagement, better conversations, improved morale and higher productivity and performance levels.
How can we help?
Program design
Program delivery
Online learning solutions
Accredited qualifications
Coaching
Capability building for teams
Labour hire
Building staff capability is one of the biggest challenges facing today’s leaders. No matter what kind of organisation you run – big or small, government or business, city-based or regional, the same issues often come up when it comes to developing and keeping good people.
First, how do you know what skills your staff are missing? It can be hard to clearly and confidently identify the gaps between what your team can do now and what your organisation really needs.
Second, how do you choose the right training? Even when staff have similar needs, the kind of support a new starter needs will be different to what’s useful for an experienced executive.
Third, how do you find a training provider that gets these challenges and has a proven track record of helping teams grow in ways that really make a difference?
How can Interaction help?
At Interaction, we work with clients who are at different stages of understanding their workforce capability needs. If you're unsure where the gaps are, we can conduct a targeted capability needs assessment to help identify priorities and align learning with organisational goals. If you already know what your people need, we can partner with you to design and deliver a tailored, bespoke solution.
Our programs are flexible, evidence-based and grounded in 30+ years of experience delivering high-impact training across the public and private sectors. We offer guidance on participant selection, cohort mix and learning pathways to ensure that development efforts are meaningful, relevant and well-aligned with your values and strategy.
We’ve also developed a scaffolded approach to learning – supporting staff at every level of their career journey, from entry-level to executive. On the following pages, you’ll find some of our most requested training programs. Some of these programs can be delivered as off-the-shelf solutions, ready to go when you are, or we can work with you to tailor and adapt the content to suit your specific context, priorities and workforce needs. Whether you're after a proven, time-efficient option or a fully customised approach that aligns perfectly with your organisation's goals, we offer the flexibility to support you. The choice is yours and we're here to partner with you, whatever your needs, to deliver meaningful, high-impact learning experiences.
Our focus is always on the evidence-based, adult learning experience: engaging, interactive and practical. Whether through workshops, real-world case studies, role plays, coaching or communities of practice, we create learning environments that energise participants and lead to better conversations, stronger performance and sustained engagement.
Examples
These examples illustrate how Interaction Consulting's tailored training and development programs cater to diverse organisational needs, from public sector leadership to healthcare skills enhancement and tech sector management training, fostering skill growth, mindset shifts, and impactful organisational outcomes.
Client Example 1: Leadership Development in Public Sector
Client Background: A government agency responsible for environmental conservation is undergoing a leadership transition and seeks to empower its senior management team to effectively navigate complex environmental policies and community engagement.
Interaction Consulting Approach:
- Leadership Training: Design and deliver a tailored Leadership Development Program focusing on strategic thinking, stakeholder management, and decision-making in environmental policy contexts.
- Workshops and Seminars: Conduct interactive workshops and seminars integrating case studies and guest speakers from the environmental sector to deepen understanding and foster innovative solutions.
- Diagnostics: Utilise diagnostic tools that build leadership self-awareness.
- One-on-One Coaching: Provide personalised coaching sessions to senior leaders to enhance their leadership skills, mindset, and confidence in driving sustainable environmental initiatives.
- Diversity and Inclusion: Ensure diverse representation in program participants to promote inclusive decision-making and leverage varied perspectives for holistic environmental conservation strategies.
Outcome: Through Interaction Consulting's leadership development program, the government agency equips its senior management with enhanced capabilities and a unified vision, leading to improved policy implementation, strengthened community relations, and sustainable environmental outcomes.
Client Example 3: Management Training in Technology Sector
Client Background: A tech startup experiencing rapid growth needs to equip its mid-level managers with advanced leadership and strategic management skills to sustain expansion and innovation.
Interaction Consulting Approach:
- Management Training: Design a customised Management Development Program tailored to the startup's growth trajectory, focusing on agile leadership, innovation management, and scaling strategies.
- Case Studies and Guest Speakers: Incorporate relevant case studies and industry experts as guest speakers to provide practical insights and inspire innovative thinking among participants.
- Fun Experiential Learning: Utilise interactive and engaging learning formats such as gamification and team-building activities to reinforce learning outcomes and foster collaboration.
- Resource Support: Provide comprehensive resources including toolkits, templates, and access to contemporary management literature to support ongoing skill development and application.
Outcome: Through Interaction Consulting's management training initiative, the tech startup empowers its managers to navigate challenges, drive innovation, and sustain growth in a competitive market, positioning itself as a leader in technology innovation and organisational agility.
Client Example 2: Foundation Skills Training in Healthcare Sector
Client Background: A regional hospital network aims to standardise patient care practices and enhance staff competencies across multiple facilities to improve healthcare service delivery and patient outcomes.
Interaction Consulting Approach:
- Foundation Skills Training: Develop and implement a comprehensive Foundation Skills Training Program for healthcare professionals focusing on patient safety protocols, effective communication, and clinical best practices.
- Role Play and Experiential Learning: Integrate role-playing exercises and experiential learning modules to simulate real-world healthcare scenarios and reinforce critical skills in a controlled environment.
- Coaching and Resources: Provide ongoing coaching support and access to resources such as clinical guidelines and evidence-based practices to ensure sustained learning and application.
- Participant Selection: Assist in selecting participants based on performance metrics, capability gaps, and alignment with organisational values to maximise training impact and cultivate a culture of continuous improvement.
Outcome: By partnering with Interaction Consulting, the hospital network achieves standardised care practices, increased staff confidence, and enhanced patient satisfaction, resulting in improved clinical outcomes and operational efficiencies across its facilities.
“Education is the passport to the future, for tomorrow belongs to those who prepare for it today.”
- Malcolm X, Human Rights Activist