Additional one-on-one support for program participants is available. The first 2 hours of support is included in the course fee. A fee will be incurred for more than 2 hours support.

Three assessment workshops are provided in the program for participants to focus on completion of assessments with facilitator support.

To successfully complete this course, students should:

• for online courses, have access to an internet connection, a computer (or device) with camera, speakers and microphone and printer
• fill in the pre-training questionnaire and send to qualifications@interactionconsulting.com.au
• complete the LLN test and send to qualifications@interactionconsulting.com.au

All students studying a VET course, completing an apprenticeship or skill set or enrolled in a Certificate or Diploma course require a Unique Student Identifier (USI).

A USI gives you access to your online USI Account which will help keep all your training records together.

Read more about how to obtain a USI here.

The collection, use and disclosure of your USI is protected by the Student Identifiers Act 2014. Further information on privacy of your personal information is available in the USI terms of use.

We are committed to providing a quality online learning experience. Our service standards explain how we support students doing online training.

Read our Online Service Standards

All students are required to undertake a pre-training review which aims to identify your training needs and existing skills. The review includes questions about previously achieved education or training qualification, related employment, language, literacy and numeracy (LLN) skills, basic computing skills and an interview conducted by Interaction’s Enrolment Officer.

The interview also aims to identify possible recognition of prior learning opportunities.

Through the pre-training review, you will demonstrate that you have necessary skills to successfully complete the course.

All students are required to undertake the Interaction Consulting LLN test to assess the LLN level in order to provide any additional support.

Contact our Enrolments Officer for payment terms and options at qualifications@interactionconsulting.com.au.

The VET Quality Framework and Conditions of Registration require that RTOs protect fees paid in advance and have a fair and reasonable refund policy.

We are committed to providing a fair and transparent policy and procedure when dealing with students and prospective students in regard fees charged, protection of fees and refunds where warranted.

Visit our Fees, Charges and Refund Policy and Procedure for further information.

Students are required to have basic computer skills including operating Microsoft Office Suite and doing research on the internet since the course will require you to make reports in Word, Excel, and PowerPoint.

We are committed to providing equal access and equity in all aspects of our operations, including training and assessment services. We recognise the importance of ensuring that all students, regardless of their background, have an equal opportunity to participate and succeed. This policy outlines our commitment to promoting access and equity and establishes the procedures for its implementation.

Visit our Access and Equity Policy and Procedure for more information.

Students may be eligible to apply for credit transfer. This is where you can provide evidence of previous studies where there is equivalence to the units of competency within the course.

To apply for a credit transfer, complete this form and send it to qualifications@interactionconsulting.com.au.

Interaction provides the appropriate mechanisms and services for students to have complaints and appeals addressed efficiently and effectively. 

We maintain a complaints and appeals policy which includes provisions that manage and respond to allegations involving the conduct of the RTO, its trainers, assessors or other staff, other students and a third-party providing services on the RTO’s behalf, its trainers, assessors or other staff, or a student of the RTO.

Visit our Complaints, Concerns and Appeals Policy and Procedure for more information.

Interaction complies with federal law regarding privacy and confidentiality of employees, clients, students, and contractors. The purpose of this policy is to outline how Interaction complies with the Privacy Act 1988 and Australian Privacy Principles.

Read our Records Management Policy

Students may be eligible to apply for recognition of their chosen qualification by providing evidence of their previous training, employment experience or other life skills that meet qualification requirements. Successful applications may result in a reduced training time.

If you believe you may qualify for RPL, contact us on qualifications@interactionconsulting.com.au to request an RPL kit.