Course duration
10 months Including 2 weeks of holidays
Mode of delivery
Online learning and online trainer-led workshops
Course outcome
PSP40122 Certificate IV in Government
The Certificate IV in Government qualification reflects the role of individuals who work in operational roles in the public sector, demonstrating autonomy, judgement and limited responsibility within established parameters.
The qualification, without specialisation, is suited to work in an environment requiring multi-skilled personnel or in smaller organisations.
Qualification Packaging
To be awarded PSP40122 Certificate IV in Government, students must successfully complete 15 units of competency, comprising 4 core units and 11 elective units. The units offered by Interaction Consulting are listed below:
PSPETH006 Uphold the values and principles of public service
PSPGEN090 Engage with stakeholders
PSPGEN111 Apply government processes
PSPGEN114 Work effectively with diversity and inclusion
PSPGEN115 Uphold and support inclusive workplace practice
BSBWHS311 Assist with maintaining workplace safety
PSPPCY014 Support policy implementation
PSPGEN105 Gather and analyse information
BSBWRT411 Write complex documents
BSBPMG430 Undertake project work
PSPGEN108 Use public sector financial processes
PSPGEN148 Develop internal and external networks
PSPGEN098 Deal with conflict
PSPGEN086 Undertake career planning
BSBPEF501 Manage personal and professional development
Note: Elective units may vary depending on the student’s individual requirements.
Course Outcomes
Australian certification
On successful completion of this program, you will be issued with a nationally recognised qualification and statement of results.
If you are unable to successfully complete the full qualification, you will be issued a Statement of Attainment (SOA) for the unit/s successfully completed.
Possible occupational outcomes
- Administration Services Officer
- Customer Service Officer
- Land Administration Officer
- Border Protection Supervisor
Credit transfer
Upon successful qualification of this qualification, you may be eligible for credit transfer of relevant completed units if you decide to undertake a Diploma level course. Please email us for further information.
Possible Assessment Methods
This program is delivered under competency-based training which means instead of grading or marks, students are required to demonstrate all the criteria for each unit of competency and students are marked “Competent” or “Not yet competent”.
Typical assessment methods will include knowledge and skill based assessment:
- Written questions
- Case studies / projects
- Research activities
- Role plays and skills demonstration
More Information
To successfully complete this course, students should:
- For online courses, have access to an internet connection, a computer (or device) with camera, speakers and microphone and printer
- Fill in the pre-training questionnaire and send to qualifications@interactionconsulting.com.au
- Complete the LLN test and send to qualifications@interactionconsulting.com.au
All students studying a VET course, completing an apprenticeship or skill set or enrolled in a Certificate or Diploma course require a Unique Student Identifier (USI).
A USI gives you access to your online USI Account which will help keep all your training records together.
Read more about how to obtain a USI here.
The collection, use and disclosure of your USI is protected by the Student Identifiers Act 2014. Further information on privacy of your personal information is available in the USI terms of use.
We are committed to providing a quality online learning experience. Our service standards explain how we support students doing online training.
Read more about our online service standards here.
All students are required to undertake pre-training review which aims to identify your training needs and existing skills. The review includes questions about previously achieved education or training qualification, related employment, language, literacy and numeracy (LLN) skills, basic computing skills and interview conducted by Interaction’s Enrolment Officer.
The interview also aims to identify possible rcognition of prior learning opportunities.
Through pre-training review, you will demonstrate that you have necessary skills to successfully complete the course.
All students are required to undertake the Interaction Consulting LLN test to assess the LLN level in order to provide any additional support.
Students are required to have basic computer skills including operating Microsoft Office Suite and doing research on the internet since the course will require you to make reports in Word, Excel, and PowerPoint.
Students may be eligible to apply for recognition of their chosen qualification by providing evidence of their previous training, employment experience or other life skills that meet qualification requirements. Successful applications may result in a reduced training time.
If you believe you may qualify for RPL, contact us on qualifications@interactionconsulting.com.au to request an RPL kit.
Students may be eligible to apply for credit transfer. This is where you can provide evidence of previous studies where there is equivalence to the units of competency within the course.
To apply for a credit transfer, complete this form and send it to qualifications@interactionconsulting.com.au.
Contact our Enrolments Officer for payment terms and options at qualifications@interactionconsulting.com.au.
The VET Quality Framework and Conditions of Registration require that RTOs protect fees paid in advance and have a fair and reasonable refund policy.
We are committed to providing a fair and transparent policy and procedure when dealing with students and prospective students in regard fees charged, protection of fees and refunds where warranted.
Visit our Fees, Charges and Refund Policy and Procedure page for further information.
We are committed to providing equal access and equity in all aspects of our operations, including training and assessment services. We recognise the importance of ensuring that all students, regardless of their background, have an equal opportunity to participate and succeed. This policy outlines our commitment to promoting access and equity and establishes the procedures for its implementation.
Visit our Access and Equity Policy and Procedure page for more information.
Interaction provides the appropriate mechanisms and services for students to have complaints and appeals addressed efficiently and effectively.
We maintain a complaints and appeals policy which includes provisions that manage and respond to allegations involving the conduct of the RTO, its trainers, assessors or other staff, other students and a third-party providing services on the RTO’s behalf, its trainers, assessors or other staff, or a student of the RTO.
Visit our Complaints, Concerns and Appeals Policy and Procedure page for more information.
Interaction complies with federal law regarding privacy and confidentiality of employees, clients, students, and contractors. The purpose of this policy is to outline how Interaction complies with the Privacy Act 1988 and Australian Privacy Principles.
Read our Privacy Policy here.
