These online service standards aim to assure the quality of online delivery of training and assessment within Australia.
During COVID-19, Interaction Consulting Group (Interaction) moved to virtual delivery. The timetable remains the same, only the delivery style has changed from physical classes to virtual or blended classes. Interaction is committed to providing a quality learning experience for students studying online and these online service standards explain our commitment to students in key areas.
We are committed to providing a quality online learning experience. These service standards explain how we support students doing online training.
There are many benefits in delivering VET courses online. It can offer students greater choice and control like:
Interaction will provide the following support to students studying any aspect of their course online to address any challenge:
In an emergency, the student can contact the RTO Manager at 02 6282 9111 or email@example.com. The student may also contact the CEO at any time on 0429 050 905
Interaction conducts a comprehensive Pre-Training Review for all prospective students to determine whether a course is suitable and appropriate for their individual needs.
As part of the Pre-Training Review, we will include assessment of your level of digital literacy and access to the required technology needed for virtual training.
You will be required to undertake the Language, Literacy and Numeracy (LLN) test as part of the Pre-Training Review to understand your LLN level and making recommendations about whether the course is suitable for you and identifying additional support where required.
Interaction is using Microsoft Teams to host virtual classrooms.
The following are the minimum information technology requirements to enable optimal learning.
Knowledge and skill with
Hardware and software equipment with or more than the following specification:
Web-based content is available on handheld devices including mobile phones and tablets.
Interaction provides the learning and assessment material through emails and Axcelerate since COVID-19 pandemic, and delivers the training via Teams (virtual classes)
The learning materials used in virtual training are interactive and are presented in a variety of formats, including:
You can expect interaction between trainers and students through discussion forums and webinars and virtual classrooms.
We apply the principles of the Web Content Accessibility Guidelines to our learning materials by making them perceivable, operable, understandable, and robust.
Interaction provides a virtual learning experience that is engaging and interactive. We will monitor your participation and ensure that you continue to progress through your course.
Collaborative learning opportunities are provided so that you can interact with peers, through:
Ongoing feedback will be provided throughout your studies:
We will contact students who have not logged on for 2 consecutive classes.
A student will be deemed to have withdrawn from the program if you:
A minimum of two forms of assessment will be used for each unit of competency. Forms of assessment will include:
Where students are asked to demonstrate competency in practical skills, video technology may be used for virtual classes.
All trainers and assessors delivering online courses at Interaction are experienced in online delivery and have undertaken professional development in online delivery, which includes: